DWP + Qualtrics
DWP Experience Day
March 24, 2021 / 3.30PM - 5.30PM GMT
In this interactive 90-minute session, our leading strategists will break down how Experience Management helps DWP to prepare for tomorrow. We'll bring you thought leadership plus deep dives into how XM plays out in digital and employee space
We’ll finish off the event with a special appearance from a mind-reading magician, and we’ll be sending all attendees some of our world-famous Qualtrics swag, all personalised to DWP.
If you have any problems with registration, or have any questions about the event, please feel free to reach out to Clare at clareo@qualtrics.com
XM OVERVIEW
What exactly is experience management and why is it so critical to government departments globally? In this keynote, we’ll break down why XM is the future of government program delivery. We’ll also introduce how designing and continually improving experiences for citizens and your staff can optimise your mission-driven workforce and improve public trust.
BREAKOUT SESSIONS
How to develop a best-in-class employee experience programOver the last few years, the world’s leading employers have shifted away from the traditional engagement model to thinking more holistically about employee experience at every point in the lifecycle – whether you’re a joiner, mover or leaver. In this session, we’ll showcase the fundamentals of employee experience. We’ll explore strategies for building a modern listening program that enables you to take action quickly and improve the moments that matter most to your workforce. Plus, we’ll break down how you optimise your digital workplace experience as more work coaches go online.
Shared channel experience
The modern government department needs to truly understand its stakeholders to boost public trust and deliver high-quality services. With experience data, you can enable your work coaches and contact centre staff to get it right the first time – whether they’re getting people back into work, or handling queries about people’s pensions. We’ll break down how you collect, analyse and act on feedback to reduce appeals and drive up self-service across your digital services.