Live Q&A with CX Strategist Léonie Brown

October 27, 2020 / 12.40PM - 1.10PM BST // 1.40PM - 2.10PM CET

For many organisations, the contact centre is where ‘sorry’ happens – agents apologise, compensate and move on…

But the world’s best experience brands understand, and use, the contact centre as a key pillar of XM, and a vital driver of loyalty and revenue.

Join CX expert Leonie Brown after her session where she explores how you can re-imagine your contact centre as a key driver of business growth, and not just a cost centre ready to apologise.

This is an opportunity to ask your questions, explore topics covered in the keynote, and have an open discussion on the future of contact centres

Join the session here - https://qualtrics.zoom.us/j/98976772942

Léonie Brown – CX Strategist // Qualtrics

Léonie Brown is an XM Scientist at Qualtrics, specialising in CX, research methodologies, and modernising the contact centre. She’s worked with 100s of brands to design, implement and optimise their CX programmes, using her vast amounts of experience to help brands turn happy customers into higher revenue and lower churn..