MAF Inspire CX - Bringing experience elements together at MAF

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In this interactive session, our leading experience management strategists will break down how Majid Al Futtaim ​can generate more value from Experience Management programs, understand and apply Experience Management best practices, and advance expertise as Experience Management leaders.

Qualtrics is a strategic partner of MAF and the go-to resource for leading a successful Experience Management program – from attracting and retaining loyal customers, delivering personalised experiences and world-class services across every channel and touchpoint, to ensuring it’s all delivered by engaged, motivated staff who know their customers inside out.

AGENDA

KEYNOTE: THE BUSINESS IMPACT OF EXPERIENCE MANAGEMENT // 20 MINS W/ 10 MINS Q&A
What competitive advantage do experience leaders like MAF have over their rivals? In this keynote, we’ll break down why Experience Management is the main differentiator in building long-term relationships with your customers and retaining high-calibre employees. The impact of the pandemic and the value Majid Al Futtaim can realise by taking its Experience Management initiatives to the next level as expectations continue to evolve into 2022.


MAF ADDRESS: THE JOURNEY TO DATE // 10 MINS
The MAF team will give an update on the Customer Experience program to date, featuring ROI, Brand, and Employee Experience.


BREAKOUT SESSIONS – 2 TRACKS // 45 MINS W/ 10 MINS Q&A

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• Customer Experience & Brand
  Translating superior brand values into the experiences you deliver to your customers.
  
  The majority of retailers are getting the basics of customer experience right. But it’s producing cookie cutter experiences for customers. In this session, discover how you weave the MAF brand strategy into the experiences you deliver and create a stronger targeted connection with your customers.

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• Customer Experience & Employee Experience
  Retain and attract top talent in the middle of the Great Resignation.
  In the wake of Covid-19, employees are heading for the exit door in greater numbers than ever before. In this session, we’ll look at how you create a modern employee listening program at MAF – to keep your top talent in seat, attract talent from across the region, and in turn impact your customer experience.

CLOSING // 30-35 MINS
We’ll finish off the event with exclusive entertainment, and we’ll be sending all attendees some of our world-famous Qualtrics swag, all personalised to Majid Al Futtaim.



If you have any problems with registration, or have any questions about the event, please feel free to reach out to your event concierge contact Clare at clareo@qualtrics.com .add-calendar-check{ display: none !important; }