XM Knowledge Base
Rank Experience Day
Bringing guest, employee, brand, & product data together at Rank Group
Friday September 24 2021 // 12:00PM - 2.00PM BST
A single platform to manage the visitor experience — from a guest’s experience playing games online, visiting a casino/bingo venue, brand perception, to empowering staff to deliver exceptional customer service.
In this interactive session, our leading experience management strategists will break down how Rank Group can optimise the interactions customers & employees have with your team and products.
What exactly is experience management and why is it so critical to organisations globally? In this keynote, we’ll break down why XM is the new battleground in driving customer loyalty, retaining high-calibre employees, and how you can consolidate XM across Rank Group.
BREAKOUT SESSIONS – 2 TRACKS // 45 MINS W/ 10 MINS Q&A
CLOSING // 30-35 MINS
We’ll finish off the event with exclusive entertainment, and we’ll be sending all attendees some of our world-famous Qualtrics swag, all personalised to Rank.
If you have any problems with registration, or have any questions about the event, please feel free to reach out to your event concierge contact Clare at clareo@qualtrics.com
In this interactive session, our leading experience management strategists will break down how Rank Group can optimise the interactions customers & employees have with your team and products.
AGENDA
KEYNOTE: THE EXPERIENCE MANAGEMENT VISION // 20 MINS W/ 10 MINS Q&AWhat exactly is experience management and why is it so critical to organisations globally? In this keynote, we’ll break down why XM is the new battleground in driving customer loyalty, retaining high-calibre employees, and how you can consolidate XM across Rank Group.
BREAKOUT SESSIONS – 2 TRACKS // 45 MINS W/ 10 MINS Q&A
- Customer Experience
Give loyalty. Get loyalty, revenue, and acquisition in return.
- In this session we’ll discuss how to understand the synergies between listening programmes (e.g. CX + EX) and how focusing on customer priorities will see a benefit to your bottom line.
- In this session we’ll discuss how to understand the synergies between listening programmes (e.g. CX + EX) and how focusing on customer priorities will see a benefit to your bottom line.
- Employee Experience
Attract, retain and develop a great staff.
In this session, we’ll deep-dive into creating a modern employee listening program at Rank, and how to gather feedback to get the insights you need to improve engagement, motivation and performance for every employee.
CLOSING // 30-35 MINS
We’ll finish off the event with exclusive entertainment, and we’ll be sending all attendees some of our world-famous Qualtrics swag, all personalised to Rank.
If you have any problems with registration, or have any questions about the event, please feel free to reach out to your event concierge contact Clare at clareo@qualtrics.com