XM Knowledge Base
FIRESIDE CHAT
A live interview with Burberry’s head of customer care
September 29, 2020 / 2.00 - 3.00 PM GMT+1
Join Darren Degiorgio - Burberry’s Director of Global Customer Service - for a live discussion about the future of customer care. We’ll talk about why ‘contact centres’ are now ‘experience drivers’, and how customer care will change forever in the wake of COVID-19.
Nothing pre-recorded, nothing staged - we’ll tailor our agenda based on what you tell us in a pre-event survey. Whether it’s guiding frontline employees through challenging times, to thinking long-term about the lasting legacy of this crisis.
An executive round table where global leaders come together to crack some of the biggest challenges facing businesses today. It’s one part of our XM Virtual events, which also includes XM Talks – short, on-demand webinars – and XM Exchange Forums, the workshop experience online. Keep up to date with all of our XM Virtual events.
Featuring
Darren Degiorgio
Director, Global Customer Service // Burberry
Darren has worked in customer service and operations for nearly 30 years. He joined Burberry in 2012 and became Director of Global Customer Service in late 2017.
Léonie Brown
XM Scientist // Qualtrics
Léonie specialises in CX, research methodologies, and modernising the contact centre. She's worked with 100s of brands to design, implement and optimise their CX programs, using her vast amounts of experience to help brands turn happy customers into higher revenue and lower churn.