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LIVE VIRTUAL PANEL

Where to now? A live round table with leaders in the utilities sector

September 17, 2020 / 1.00 - 2.00 PM GMT+1


The utilities sector was already undergoing huge changes - and then 2020 happened.

With our panel of experts, we’ll dive into the biggest issues and opportunities within the industry now. From the debate between self-service and digital support, to how we protect vulnerable customers in the midst of COVID-19 and how we continue to innovate despite huge external pressures.

Our panel of industry experts will include:

  • Zoe Burns-Shaw // Chief Customer Officer, Yorkshire Water
  • Fergus Walsh // Head of Customer Value Management, Bord Gáis
  • Hana Táslerová // Senior Market Analyst, Bord Gáis


  • What is an XM Visionary Conversation?

    An executive round table where global leaders come together to crack some of the biggest challenges facing businesses today. It’s one part of our XM Virtual events, which also includes XM Talks – short, on-demand webinars – and XM Exchange Forums, the workshop experience online. Keep up to date with all of our XM Virtual events.

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