October 1, 2024
9.00 AM / The Lana | Dorchester Collection - Dubai
From What If to What's Next: Applying AI for Business Growth
As organisations strive to make every step count and every dollar go further, join us and 200+ other business leaders as we explore utilising AI to create differentiated, omni-channel customer experiences and unleash productivity from employees.
In a world where every customer and employee interaction defines your brand and can make or break relationships, discover how AI can transform your what-ifs into strategies that produce cost savings and sustainable growth. Join us to explore how to deliver unparalleled customer experiences and boost employee productivity with AI-powered solutions. Gain invaluable insights from our speakers to prepare your business for the AI revolution and meet the evolving demands of your market.
With main stage sessions from some of the Middle East’s biggest brands, inspirational keynote speakers, and Qualtrics’ brightest minds - this is the biggest XM event in Dubai of the year, and essential for organisations looking to drive up customer and employee experience. Expect global brands, industry leaders and the latest thought leadership, plus the chance to connect with other experience pioneers in the region.
Agenda
Tuesday //
October 1
9:00AM-10:00AM
Registration & Breakfast
10:00AM-10:15 AM
Welcome and Agenda
10:15AM-10:45AM
Applying AI for Business Growth
10:45AM-11:05
Customer Story
11:05AM-11:30AM
CX Product keynote + Demo
11:30AM-12:00PM
Coffee break
12:00PM-12:30PM
EX Product Keynote + demo
12:30PM-12:55PM
Adrianna Sperkacz - Elegancia Healthcare (PIH)
12:55PM-1:20PM
Understanding AI: What’s the source code for XM success?
1:20PM-2:25PM
Lunch & Networking
2:30PM-2:50PM
Keynote - Bain & company
2:50PM-3:20PM
Customer Panel
3:20PM-3:50PM
An Economy with a Human Touch - Michael Clark, Mastercard
3:50PM-4:00PM
Wrap up & Close
Speakers
Mastercard
Michael Clark
VP Global Head Digital Transformation
Apex Health
Adrianna Sperkacz
Group Director, Patient Experience
e&
Muhammad Masood Ali Khan
VoC Director
Abdul Latif Jameel
Ramakrishnan Manjeri
Head – Digital Enablement
Bain & Company
Jürg Kronenberg
Partner
Qualtrics
Stephanie Barton
Managing Director EMEA
Qualtrics
Rohan Sinha
Solution Engineering Director, MEA
Qualtrics
Adriana Piazza
CX Solution Strategist
Qualtrics
Richard Kirk
Senior Principal Solution Engineer
Qualtrics
Anja Weisbach
EX Solution Strategist
Qualtrics
Therese Morley
Senior Solution Engineer
Qualtrics
James Scutt
XM Catalyst, XM Institute
Inspirational
Practical
- Insights on the future of AI and its transformative impact on business strategies.
- Practical strategies for adopting AI to enhance customer experiences and deliver measurable business outcomes, including ROI and retention.
- Real-world use cases of how Qualtrics and other customers are advancing their experience management programs using AI, and actionable playbooks to guide your efforts.
Experience more at XM Live Dubai
Connect with likeminded experience leaders
Share stories, ideas, and get support from Middle East's largest XM community. This is your network to lean on, learn from, and be inspired by as you make your moves to re-tool your organisation for experiences that drive growth.
Get more out of Qualtrics
Develop and grow your XM programs with one-to-one sessions and tailored recommendations from our experts. Bring your questions and log-ins, and our team will open up your program, analyse your XM initiatives, and uncover areas of opportunity.
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