Author BioZach joined Qualtrics in May 2013. Prior to Qualtrics, Zach graduated from Brigham Young University in Neuroscience. After getting a job in the Qualtrics Support Department he found that his true passion was coding and received his Masters in Information Systems from the University of Utah. Zach is a full stack developer writing mainly in Node.js and PHP on the backend. In his Master's program, he was introduced to Data Mining and Text Analytics and is looking to leverage those skills to improve process efficiency at Qualtrics. He is currently an internal systems software engineer at Qualtrics.
Articles written by Zach McDonnell
Teaching Machines to Read Emails: Feature Selection
In my previous post, I laid out the design for the ticket topic prediction model used at Qualtrics. This system sorts incoming support emails into different topics which are then used to route emails ...
9 min read
Writing Emails with Machine Learning
Although I am currently a software engineer, I started at Qualtrics helping clients as a support representative. After a year of answering hundreds of phone calls and writing thousands of em...
10 min read