Recursos para XM
XM INSTITUTE MASTERCLASS MADRID
Lead Your Company Through Uncertain Times
Monday 17 October 2022 // 8.15AM CEST
En este workshop interactivo con Bruce Temkin, experto en la materia de XM, tendrás la oportunidad de unirte a colegas del sector para descubrir cómo aprovechar la Gestión de la Experiencia para guiar a tu empresa en tiempos de incertidumbre. Un líder que puede impulsar las mejoras correctas, independientemente del presupuesto del que disponga, e inspirar a sus empleados a hacer más.
* El workshop se impartirá en inglés
Right now, you could do 100 things to affect your customer and employee experience. But how do leaders focus on what really matters? How do you break through the noise to make changes that generate huge ROI?
In this full-day interactive workshop with XM legend Bruce Temkin, you’ll join other peers to discover how you become a better leader in times of uncertainty. A leader who can drive through the right improvements – no matter the budget you might have – and inspire your employees to do more.
You’ll be working in small groups and with Bruce directly on how you master the 3 ingredients for better leadership: Decisiveness, Heightened Empathy, and Personal Resilience.
Join the workshop to discover how you:
- Continue to improve customer and employee experience – even during tough times
- Maximise your budget by learning how to prioritise effectively
- Become a more decisive leader that makes the right calls to improve customer and employee experience
- Lead with empathy and create a positive workplace culture
- Take care of your own wellbeing and boost personal resilience
Agenda:
8.15AM – 9.00AM – Registration / Networking Breakfast
9.00AM – 9.20AM – Welcome
9.20AM – 10.00AM – The Impact of Uncertainty
10.00AM – 10.40AM – Why XM Matters During Uncertain times
10.40AM – 11.10AM – Coffee Break
11.10AM – 11.30AM – Three Ingredients For Leading Through Uncertain Times
11.30AM – 12.30PM – Ingredient 1: Decisive Leadership
12.30PM – 13.40PM – Ingredient 2: Heightened Empathy
13.40PM – 14.40PM – Networking Lunch
14.40PM – 15.10PM – Demo
15.10PM – 16.00PM – Ingredient 3: Personal Resilience
16.00PM – 16.30PM – Wrap Up
16.30PM – 17.00PM – Reception
Speaker:
Bruce Temkin // Head of Qualtrics XM Institute
Location:
NH Madrid Paseo de la Habana, Madrid, Spain
Cost:
Complimentary
time
8.15AM – 5.15PM CEST
location
NH Madrid Paseo de la Habana, Madrid, Spain