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XM INSTITUTE MASTERCLASS MADRID

Lead Your Company Through Uncertain Times

Monday 17 October 2022 // 8.15AM CEST


En este workshop interactivo con Bruce Temkin, experto en la materia de XM, tendrás la oportunidad de unirte a colegas del sector para descubrir cómo aprovechar la Gestión de la Experiencia para guiar a tu empresa en tiempos de incertidumbre. Un líder que puede impulsar las mejoras correctas, independientemente del presupuesto del que disponga, e inspirar a sus empleados a hacer más.

* El workshop se impartirá en inglés

In this full-day interactive workshop with XM legend Bruce Temkin, you’ll join other peers to discover how you become a better leader in times of uncertainty. A leader who can drive through the right improvements – no matter the budget you might have – and inspire your employees to do more.

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Right now, you could do 100 things to affect your customer and employee experience. But how do leaders focus on what really matters? How do you break through the noise to make changes that generate huge ROI?

In this full-day interactive workshop with XM legend Bruce Temkin, you’ll join other peers to discover how you become a better leader in times of uncertainty. A leader who can drive through the right improvements – no matter the budget you might have – and inspire your employees to do more.

You’ll be working in small groups and with Bruce directly on how you master the 3 ingredients for better leadership: Decisiveness, Heightened Empathy, and Personal Resilience.

 

Join the workshop to discover how you:


  • Continue to improve customer and employee experience – even during tough times

  • Maximise your budget by learning how to prioritise effectively

  • Become a more decisive leader that makes the right calls to improve customer and employee experience

  • Lead with empathy and create a positive workplace culture

  • Take care of your own wellbeing and boost personal resilience

Agenda:

8.15AM – 9.00AM – Registration / Networking Breakfast

9.00AM – 10.40AM – Why XM Matters During Uncertain times

10.40AM – 11.10AM – Coffee Break

11.10AM – 12.30PM – Workshop part 1

12.30PM – 13.30PM – Networking Lunch

13.30PM – 14.00PM – Demo

14.00PM – 15.10PM – Workshop part 2

15.10PM – 15.40PM – Coffee break

15.40PM – 17.00PM – Workshop part 3

Speaker:

Picture of Bruce Temkin

Bruce Temkin // Head of Qualtrics XM Institute

Location:

NH Madrid Paseo de la Habana, Madrid, Spain
 

Cost:

Complimentary

date

17 October 2022

Añadir al calendario >

time

8.15AM – 5.15PM CEST

location

NH Madrid Paseo de la Habana, Madrid, Spain