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The 5 Competencies for Customer Journey Mapping

Customer journey mapping brings design thinking into your organization to identify and solve key pain points your customers face. In this webinar, you’ll learn how to map customer journeys and bring them to life: from recruiting your team to integrating mapping into your Voice of Customer program.

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Leonie Brown

Principal CX Consultant, Qualtrics

More than 18,000 brands and 99 of the top 100 business schools use Qualtrics