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CX innovation: Panel discussion and networking

In today’s fast-paced world, delivering an exceptional customer experience is not enough; it requires continuous innovation. Customer experience leaders must rethink their strategies, leverage new technologies, and adapt to changing consumer behaviors to stay ahead of the competition. This panel will focus on how innovation in customer experience strategies can drive meaningful engagement, build brand loyalty, and create lasting relationships with customers.

Thursday,
Oct 10

3:30 PM
Eastern Time

659 Peachtree St
NW, Atlanta, GA 30308

In this event, you can expect to

  • Hear firsthand accounts and success stories from our panelists representing a diverse range of industries. They will share their experiences in implementing innovative strategies that transform customer experiences.
  • Our panelists will address key questions about the importance of innovation in customer experience and share insights on overcoming challenges in the process. Attendees are encouraged to ask questions and share their own experiences.
  • Connect with fellow attendees and industry leaders.

Register now

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Join us

Thursday,
Oct 10

3:30 PM
Eastern Time

659 Peachtree St
NW, Atlanta, GA 30308

Register now

By registering for this event you agree to allow Qualtrics to share and process your personal data for purposes of follow-up with regard to the content of this event in accordance with our Privacy Statement. This offer is extended to you under the condition that your acceptance does not violate any applicable laws or policies within your organization. If you are unsure whether your acceptance may violate any such laws or policies, we strongly encourage you to seek advice from your ethics or compliance official. For organizations that are unable to accept all or a portion of this complimentary offer, and would like to pay for their own expenses, Qualtrics will provide, upon request, a reasonable market value and an invoice or other suitable payment process. This invitation is non-transferable. Please email events@qualtrics.com with any questions.

Featuring

Ally Nichols
Carnival Cruise Line

Ally Nichols

VP of Integrated Planning

Ally Nichols oversees planning and coordination of cross-functional strategic initiatives, designing guest experiences onboard ships and in Carnival’s private/exclusive destinations, and guest experience analytics.

Ally Nichols oversees planning and coordination of cross-functional strategic initiatives, designing guest experiences onboard ships and in Carnival’s private/exclusive destinations, and guest experience analytics.

Ben Lawder
Qualtrics

Ben Lawder

XM Executive Advisor

Ben Lawder is a long-time CX and EX practitioner, industry speaker, and consultant. Ben and his team partner with hundreds of large B2B and B2C companies each year to design, elevate, and innovate all kinds of Experience Management programs.

Ben Lawder is a long-time CX and EX practitioner, industry speaker, and consultant. Ben and his team partner with hundreds of large B2B and B2C companies each year to design, elevate, and innovate all kinds of Experience Management programs.

Agenda

  • Day 1

3:00 - 3:30 PM

Registration and check-in

3:30 - 3:45 PM

Welcome message

Speaker

3:45 - 4:30 PM

Innovating in CX customer panel with Carnival Cruise Line

Speakers

4:30 - 5:30 PM

Networking reception

The world’s top brands trust Qualtrics to deliver breakthrough experiences

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