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IN-PERSON EVENT_

What's next: Applying AI for business growth

SEPTEMBER 17, 2024 // 3:30 - 6:00 PM ET
Revere Hotel Boston Common
200 Stuart St, Boston, MA 02116


In a world where every customer and employee interaction defines your brand and can make or break relationships, discover how AI can transform your what-ifs into strategies that produce cost savings and sustainable growth. Join us to explore how to deliver unparalleled customer experiences and boost employee productivity with AI-powered solutions. Gain invaluable insights from our speakers to prepare your business for the AI revolution and meet the evolving demands of your market.

This complimentary event will allow you to hear from leading organizations, network with your peers, and engage with industry thought leaders.

The event will be followed with a networking happy hour.

We will have complimentary valet and Uber vouchers for the event.

Join this event to hear


  • Insights on the future of AI and its transformative impact on business strategies
  • Practical strategies for adopting AI to enhance customer experiences and deliver measurable business outcomes, including ROI and retention
  • Real-world use cases of how Qualtrics and other customers are advancing their experience management programs using AI, and actionable playbooks to guide your efforts

Agenda


3:00 – 3:30 PM // Registration and check-in

3:30 – 4:00 PM // Using AI to Transform Omni-Channel Customer Experience Programs
With Brandon Hanson – Global Head of Contact Center and CX GTM @ Qualtrics

4:00 – 4:30 PM // Leveraging AI to support, not replace, your workforce
With Matt Evans – Head of EX Product Science @ Qualtrics

4:30 – 5:00 PM // Customer spotlight

5:00 – 6:00 PM // Networking happy hour

Featuring


Brandon Hanson

Global Head of Contact Center and CX GTM // Qualtrics

Brandon Hanson leads global go-to-market for Qualtrics Analytics & AI Solutions. He leads cross functional efforts across sales, product, and partner teams to deliver innovative solutions that drive tangible, return-oriented outcomes for customers.

Matt Evans

Head of EX Product Science // Qualtrics

Matt has worked alongside HR leaders across the world to design and implement culture and engagement programs. He has led global employee experience research efforts at Qualtrics and co-founded the Qualtrics AI Ethics Advisory Committee.

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