Building a best-in-class CX program with Alaska Airlines
August 16 / 10 AM PT
Join Qualtrics and Alaska Airlines for an exclusive virtual roundtable on best practices surrounding
building a CX program.
Greg Chase, XM Catalyst at the Qualtrics XM Institute, will lead a thought leadership session with Andrea Eaker, Head of Research at Alaska Airlines. They will discuss best practices on actioning experience data, the future of customer experience (CX) and customer expectation, and give their advice on how to build a more robust CX program.
Register soon for what will be an insightful and educational event.
We hope to see you there!
Head of Research
Andrea Eaker has worked at Alaska for five years, currently leading the Guest Research & Insight practice, with oversight of Alaska’s Voice of the Customer program. This includes day of travel experience trackers, ad hoc research initiatives, brand tracking, and employee research. She loves telling impactful stories with data and uncovering new insights from customers to help the business decide what action to take.
Qualtrics XM Institute
Recently named one of Loyalty 360’s Top 10 Most Influential Individuals in Customer Experience & Customer Loyalty, Greg is an expert when it comes to customer, employee, and brand strategy. Prior to joining the Qualtrics team, Greg owned his own consulting firm, Experience Strategy Associates, and previously served as Corporate Vice President of Guest Strategy & Insights for MGM Resorts International.