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Building empathy at scale: Designing citizen experiences throughout disaster and crisis

In an age of significant change, government service delivery must make strides to meet the evolving needs of residents and communities across the nation. Hear from Phillip Bland, Qualtrics Public Sector Strategy Lead, about how the Australian Government is leading the charge on experience management, especially during times of disaster.

In this webinar, you’ll learn:

  • Solutions to deliver empathy at scale, bringing the voices of those who experience unprecedented events to the forefront while connecting them to relief
  • Qualtrics experience management practices and technology that have accelerated the NSW Government’s mandate to deliver service in a faster and inclusive way
  • How the NSW Government enabled their citizens to “tell their story once” using citizen-centric service delivery

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Picture of Phillip Bland

Phillip Bland

Public Sector Strategy Lead

Phillip leads public sector strategy for Qualtrics across Australia and New Zealand. An experienced XM professional, Phillip is passionate about citizen experience and the way public sector can serve its customers and employees. At Qualtrics, he supports the public sector XM community by providing thought leadership to deliver innovative outcomes to citizens.

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