In-person event
The latest in CX + EX trends: Listening smarter, acting faster
WEDNESDAY, OCTOBER 12
3 PM CT / DALLAS-FORT WORTH
Join Qualtrics experts and fellow customer experience (CX) and employee experience (EX) professionals in the Dallas-Fort Worth metropolitan area for an exclusive networking event at the Qualtrics office and speakeasy. We'll kick off the event with an interactive discussion about trends in the experience management (XM) space featuring leading companies using XM to transform their business.
Afterward, we will follow up with a wine tasting!
You’re invited
Over the last two years, customers have adopted new buying habits, new channels, and new preferences–they’re not looking back and neither should you.
Join Qualtrics CX expert and strategist, Dr. Elizabeth ErkenBrack, and EX expert and strategist, Dr. Leo Brajkovich, to discover how your customer and employee experiences can deliver a competitive advantage that delights customers and inspires employees. You’ll learn how to:
+ Address common challenges and blind spots in your CX and EX programs and how they can share data
+ Recognize emerging trends in the experience management space, and identify the next steps for quick wins
+ Ensure your CX + EX programs are delivering the best results
Bring your experiences, questions, and best practices to share. You’ll be joined by other XM leaders and professionals for a conversation about what employees are demanding in exchange for their loyalty and customers for their share of wallet.
Agenda
3:00 PM CT
Doors open at Qualtrics office and check-in begins
3:15 PM CT
CX + EX trends overview and discussion, led by Dr. Elizabeth ErkenBrack and Dr. Leo Brajkovich
4:45 – 6:00 PM CT
Wine tasting and networking in the lobby speakeasy
time
3:00 PM CT
location
Qualtrics office
6105 Tennyson Pkwy, Suite 200
Plano, TX 75024
Speakers
Head of CX Solution Strategy, Qualtrics
Dr. Elizabeth ErkenBrack is an exceptional Experience Management (XM) strategic executive and Linguistic & Media Anthropology Ph.D., delivering success for clients through a unique combination of executive-level business insight strategy and delivery, an elite research education, and unparalleled interpersonal skills. She has proven skill at discovering nuanced client insights, deploying them to design and implement complex solutions, and developing measurement systems linking client data and financial impact.
Employee Experience Solution Strategist, Qualtrics
Dr. Leo Brajkovich helps Qualtrics clients design holistic EX and listening strategies spanning the employment lifecycle. His recent work involves linking customer and employee experiences, scaling the service-profit chain, and delivering a competitive advantage to clients by delighting customers and inspiring employees. He has 25 years of experience in EX research and design, employee engagement, and workforce analytics. He holds Ph.D. and M.A. degrees in Mathematical Social Science and a B.S. in Physics.
By registering for this event you agree to allow Qualtrics to share and process your personal data for purposes of follow-up with regard to the content of this event in accordance with our Privacy Statement.
This offer is extended to you under the condition that your acceptance does not violate any applicable laws or policies within your organization. If you are unsure whether your acceptance may violate any such laws or policies, we strongly encourage you to seek advice from your ethics or compliance official. For organizations that are unable to accept all or a portion of this complimentary offer, and would like to pay for their own expenses, Qualtrics will provide, upon request, a reasonable market value and an invoice or other suitable payment process.
This invitation is non-transferrable. Please email Tally Reinheimer with any questions – treinheimer@qualtrics.com