CX in Banking & Capital Markets: Adjusting to the New Normal
TUESDAY, APRIL 28 / 10 AM EST / INVITATION-ONLY
The end of an 11-year bull market, a $2 trillion dollar stimulus package, and an ongoing public health crisis. Join us as we discuss CX in this new environment and discuss how customer loyalty & behavior will be tested as we enter a new economic phase.
Join us live
From your home office, in your PJ’s, your living room — whatever makes you comfortable.
Join a select group of finance leaders for a lively discussion on the impact of COVID-19 on financial services. Hosted by award-winning researcher and New York Times best-selling author Luke Williams, this is your chance to connect with peers as we share thought leadership and dive into how firms can rapidly adapt their CX practices, build service capacity, propagate insights, and remain competitive in the midst of an unprecedented crisis.
10:00 AM // Welcome and group introductions
10:05 AM // Overview of the CX Landscape for Banks & Capital Markets in the Age of COVID-19
10:25 AM // Facilitated group discussion and Q&A
10:55 AM // Closing remarks and key takeaways
Tuesday, April 28, 2020
10:00 am EST
Broadcast details provided