LIVE DISCUSSION

CX in Banking & Capital Markets: Adjusting to the New Normal

TUESDAY, APRIL 28 / 10 AM EST / INVITATION-ONLY


The end of an 11-year bull market, a $2 trillion dollar stimulus package, and an ongoing public health crisis. Join us as we discuss CX in this new environment and discuss how customer loyalty & behavior will be tested as we enter a new economic phase.

Join us live

From your home office, in your PJ’s, your living room — whatever makes you comfortable.

Join a select group of finance leaders for a lively discussion on the impact of COVID-19 on financial services. Hosted by award-winning researcher and New York Times best-selling author Luke Williams, this is your chance to connect with peers as we share thought leadership and dive into how firms can rapidly adapt their CX practices, build service capacity, propagate insights, and remain competitive in the midst of an unprecedented crisis.


OUR AGENDA

10:00 AM // Welcome and group introductions

10:05 AM // Overview of the CX Landscape for Banks & Capital Markets in the Age of COVID-19

10:25 AM // Facilitated group discussion and Q&A

10:55 AM // Closing remarks and key takeaways

date

Tuesday, April 28, 2020

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time

10:00 am EST

location

Broadcast details provided
upon confirmation.