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CX strategies and tactics to keep customers coming back

What does a superior customer experience look like that not only retains your customers but leads them to recommend you to others? And what does this experience look like in one of the most important stages of the customer journey—the moment when a customer needs service?

In this fast-paced, information-filled session, New York Times and Wallstreet Journal bestselling author, Shep Hyken, shares strategies and tactics to create an experience that gets your customers to say,
“I’ll be back!”

Watch this webinar to learn:

  • How to deliver customer amazement by creating a convenient, frictionless, and personal experience
  • Insights into creating a seamless digital experience
  • Strategies on providing superior omnichannel customer service, and more!

Watch Now

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Picture of Shep Hyken

Shep Hyken

Chief Amazement Officer, Customer Service and Experience Expert, Keynote Speaker

Shep Hyken is a customer service and experience expert and a New York Times and Wall Street Journal bestselling author. Shep works with companies and organizations that want to build loyal relationships with their customers and employees. His articles have been read in hundreds of publications, and he’s the author of 8 books, including his newest book, I’ll Be Back: How to Get Customers to Come Back Again
and Again.

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