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Latest CX trends: Listening smarter,
acting faster

Join Qualtrics experts and fellow customer experience (CX) professionals in the Detroit area for an exclusive networking event at Valentine Distilling Cocktail Lounge. We'll kick off the event with an interactive discussion about trends in the CX space featuring leading companies using CX to transform their business.
Following that, we will enjoy happy hour!

You’re invited

Over the last two years, customers have adopted new buying habits, new channels, and new preferences–they’re not looking back and neither should you.

Join Qualtrics CX expert and strategist, Jessica Kwa, to discover how your customer experiences can deliver a competitive advantage that delights.
You’ll learn how to:

+    Address common challenges and blind spots in your CX program
+    Recognize emerging trends in CX and identify the next steps for quick wins
+    Ensure your CX program is delivering the best results and allowing for real-time action

Bring your experiences, questions, and best practices to share. You’ll be joined by other CX leaders and professionals for a conversation about what customers are demanding in exchange for their loyalty and share of wallet.


3:00 PM ET
Doors open at Valentine Distilling Cocktail Lounge and check-in begins

3:15 PM ET
CX trends overview and discussion, led by Jessica Kwa

4:45 – 6:00 PM ET
Happy hour and networking


Tuesday, December 6

Add to Calendar >


3:00 PM ET


Valentine Distilling Co.
Cocktail Lounge
161 Vester Ave
Ferndale, MI 48220


Jessica Kwa
Jessica Kwa
Head of CX Solution Strategy, Qualtrics

Jessica has over 10 years of experience developing CX programs across multiple organizations, with a focus in the hospitality, gaming, and restaurant industries. Jessica specializes in large-scale organizational change by taking CX programs from early development to maturity. She has a proven history of using data and insights to execute enterprise-wide initiatives designed to increase customer loyalty, and improve guest experience and employee engagement.

By registering for this event you agree to allow Qualtrics to share and process your personal data for purposes of follow-up with regard to the content of this event in accordance with our Privacy Statement.

This offer is extended to you under the condition that your acceptance does not violate any applicable laws or policies within your organization. If you are unsure whether your acceptance may violate any such laws or policies, we strongly encourage you to seek advice from your ethics or compliance official. For organizations that are unable to accept all or a portion of this complimentary offer, and would like to pay for their own expenses, Qualtrics will provide, upon request, a reasonable market value and an invoice or other suitable payment process.

This invitation is non-transferrable. Please email Tally Reinheimer with any questions –

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