XM Workshop: Improving digital service delivery

December 1, 2020 / 11:00 am ET / 8:00 am PT

Modernizing digital service delivery has long been a priority for agencies. With COVID-19 forcing government organizations to become more agile, it's accelerated.

This hands-on session with solution strategists and technology experts will help you accelerate the progress you've already made in optimizing digital services using technology and principles of experience management (XM). We'll cover how to understand the end-to-end experience across your digital channels, identify experience gaps, and use those insights to take the right actions.

By attending this workshop, you’ll learn:

  • How to use technology to expedite improvements to digital services.
  • How other agencies are using XM to improve service delivery.
  • What you can do at your agency to continue improving the digital services.


11:00 AM ET

11:10 AM ET
Introduction – government digital services

11:15 AM ET
Success stories – meaningful, recent improvements by other agencies

11:25 AM ET
Demonstration – technology demonstration for digital service improvement

11:45 AM ET
Breakout session – ideation discussion with peers & experts

Register Now

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Picture of Vince Vu

Vince Vu

Head of Solution Strategy, Government

Vince Vu is a public sector solution strategist at Qualtrics, and has a history managing research and data analytics teams in multiple government settings. Vince earned his masters in Public Policy, specializing in advanced policy analysis.

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