COFFEE WITH QUALTRICS // LIVE DISCUSSION
Helping every manager improve engagement
It takes a village of empowered managers to improve the experience for 18,000+ employees. We invite you to grab a cup of coffee and join Rick Fountain, Director of Employee Experience at The Hartford, and Dr. Elizabeth ErkenBrack, RVP of Financial Services Solutions at Qualtrics, as they discuss how The Hartford is keeping managers across the organization focused on leveraging employee voice to improve things for their people and driving change at scale.
After the presentation, we will host a live Q&A session. We hope you can join us!
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Featuring
Rick Fountain
Director, Employee Experience
The Hartford
Rick Fountain started his career as a COBOL programmer in the ‘80s and has had roles such as systems engineer, e-Learning developer, change manager, program owner and now Director of Employee Experience at The Hartford. He currently manages the Voice of Employee program as part of the talent and employee experience organization. Over the years Rick has seen the importance and value of an engaged workforce and has been able to combine both creative and technical skills to help effect change and impact company culture. In his spare time, Rick performs locally in both amateur and professional musical theater.
Dr. Elizabeth Erkenbrack
RVP for Financial Services Strategy and Solutions
Qualtrics
Dr. Elizabeth ErkenBrack is the RVP for Financial Services Strategy and Solutions for Qualtrics, bringing her Linguistic Anthropology and global practitioner background together to help organizations deliver exceptional experiences for their customers and employees. She designed and delivered global CX programs in financial services and health insurance before joining Qualtrics. She understands the challenges of execution in complex, heavily regulated environments and believes in the importance of experience throughout these ecosystems. She specializes in program strategy and development, maturing and expanding XM, linking XM metrics and operational metrics, and championing XM programs among internal stakeholders.
COFFEE WITH QUALTRICS // LIVE DISCUSSION
Helping every manager improve engagement
Featuring
Rick Fountain
Director, Employee Experience
The Hartford
Rick Fountain started his career as a COBOL programmer in the ‘80s and has had roles such as systems engineer, e-Learning developer, change manager, program owner and now Director of Employee Experience at The Hartford. He currently manages the Voice of Employee program as part of the talent and employee experience organization. Over the years Rick has seen the importance and value of an engaged workforce and has been able to combine both creative and technical skills to help effect change and impact company culture. In his spare time, Rick performs locally in both amateur and professional musical theater.
Dr. Elizabeth Erkenbrack
RVP for Financial Services Strategy and Solutions
Qualtrics
Dr. Elizabeth ErkenBrack is the RVP for Financial Services Strategy and Solutions for Qualtrics, bringing her Linguistic Anthropology and global practitioner background together to help organizations deliver exceptional experiences for their customers and employees. She designed and delivered global CX programs in financial services and health insurance before joining Qualtrics. She understands the challenges of execution in complex, heavily regulated environments and believes in the importance of experience throughout these ecosystems. She specializes in program strategy and development, maturing and expanding XM, linking XM metrics and operational metrics, and championing XM programs among internal stakeholders.