In-person dinner

XM Discover: Los Angeles

November 2 / 5:30 PM PT

Customers tell you every day what they want and need, but what’s the best way to really listen? Join us at the renowned Shutters on the Beach to connect with your peers on innovative ways to listen to your customer feedback and learn more about how omnichannel learning and conversational analytics can help you truly understand the experience of your customer. You’ll also hear about how conversational analytics can help reduce the cost within the contact center, saving customers millions of dollars per year via call deflection and automation.

During the event, you will hear from Fabrice Martin, Chief Product Officer of XM Discover and Qualtrics Connect, while also having the opportunity to network and build relationships with your peers and industry thought leaders.

Fabrice will share insights you can use to evaluate your own XM programs as you continue to analyze the wants and needs of your customers and drive action across your organization at scale.