XM Discover: Del Mar
November 3 / 4 PM PT
Customers tell you every day what they want and need, but what’s the best way to really listen? Join us at the renowned hotel L’Auberge Del Mar to connect with your peers on innovative ways to listen to your customer feedback and learn more about how omnichannel learning and conversational analytics can help you truly understand the experience of your customer. You’ll also hear about how conversational analytics can help reduce the cost within the contact center, saving customers millions of dollars per year via call deflection and automation.
During the event, you will hear from Manisha Powar, Director of CX Product Management, while also having the opportunity to network and build relationships with your peers and industry thought leaders.
Manisha will share insights you can use to evaluate your own XM programs as you continue to analyze the wants and needs of your customers and drive action across your organization at scale.
When: Thursday, November 3rd at 4 PM PT
Where: L’Auberge Del Mar | 1540 Camino Del Mar, Del Mar, CA 92014
4:00 – 4:45 PM PT — Happy hour
5:00 – 5:30 PM PT — Taking your XM program to the next level, Manisha Powar
6:00 PM PT – Close — Dinner & networking
Director of CX Product Management
Manisha Powar leads the Frontline CX Product Management team in Seattle, WA. She started as a software engineer at Microsoft working on the Windows platform. After moving to product management, Manisha spent over 15 years building zero-to-one products like the first cloud service offering of Microsoft Dynamics365 CRM, Windows applications, and high-scale web offerings like Microsoft News and xbox.com. At Meta, she was part of the Developer Platform team that established the rigor of API and user permission reviews across the company.