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In-person event

Qualtrics + Walker
CX trends: Listening smarter, acting faster


Join Qualtrics and Walker experts and fellow customer experience (CX) professionals in the Indianapolis area for an exclusive networking event at the Gallery Pastry Bar. We'll kick off the event with an interactive discussion about trends in the CX space featuring leading companies using CX to transform their business. Following that, we will enjoy a macaron decorating class and glass of wine!

You’re invited

Over the last two years, customers have adopted new buying habits, new channels, and new preferences–they’re not looking back and neither should you.

Join Qualtrics CX expert and strategist, Dr. Elizabeth ErkenBrack, and Walker’s VP of Consulting Services, Troy Powell, to discover how your customer experiences can deliver a competitive advantage. You’ll learn how to:

+    Recognize emerging trends in CX and identify the 8 trends customers are focused on
+    Address common challenges and blind spots in your CX programs
+    Ensure your CX programs are delivering the best results and identify the next steps for quick wins

Bring your experiences, questions, and best practices to share. You’ll be joined by other CX leaders and professionals for a conversation about what customers are demanding in exchange for their loyalty and share of wallet.


3:00 PM ET
Doors open at Gallery Pastry Bar and check-in begins

3:15 PM ET
CX trends overview and discussion, led by Dr. Elizabeth ErkenBrack

4:00 PM ET
Walker’s “Customers 2030” report preview and discussion, led by Troy Powell

4:45 – 6:00 PM ET
Macaron decorating, happy hour, and networking


Tuesday, October 4

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3:00 PM ET


Gallery Pastry Bar
110 S Pennsylvania St, Suite B
Indianapolis, IN 46204


Dr. Elizabeth Erkenbrack
Head of CX Solution Strategy, Qualtrics

Dr. Elizabeth ErkenBrack is an exceptional Experience Management (XM) strategic executive and Linguistic & Media Anthropology Ph.D., delivering success for clients through a unique combination of executive-level business insight strategy and delivery, an elite research education, and unparalleled interpersonal skills. She has proven skill at discovering nuanced client insights, deploying them to design and implement complex solutions, and developing measurement systems linking client data and financial impact.

Troy Powell
Vice President, Consulting, Walker

Troy is an evidence-based consultant, with nearly two decades of experience, focused on using data and analytics to deeply understand customers and create new solutions that meet their needs. He has helped countless Fortune 500 companies leverage data science to turn information into insights that drive business decisions by helping define the business problem, evaluate data, manage analyses, interpret results, and present insights to stakeholders.

By registering for this event you agree to allow Qualtrics to share and process your personal data for purposes of follow-up with regard to the content of this event in accordance with our Privacy Statement.

This offer is extended to you under the condition that your acceptance does not violate any applicable laws or policies within your organization. If you are unsure whether your acceptance may violate any such laws or policies, we strongly encourage you to seek advice from your ethics or compliance official. For organizations that are unable to accept all or a portion of this complimentary offer, and would like to pay for their own expenses, Qualtrics will provide, upon request, a reasonable market value and an invoice or other suitable payment process.

This invitation is non-transferrable. Please email Tally Reinheimer with any questions –

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