XM Knowledge Base
VIRTUAL EVENT
Virtual wine event: Accelerating experience excellence in Life Sciences
Thursday, October 3 / 5:00 - 6:15 PM ET
Life Sciences companies, from pharma & biotech, to device, diagnostics, and manufacturing, are increasingly adopting CX solutions and practices to optimize engagements with customers.
Leaders are taking a customer-in an organization-wide approach to CX strategy, execution and value realization on an enterprise level to align from the C-suite to the frontlines.
Qualtrics is working with dozens of leaders in life sciences who are at various stages of maturity and execution, but one thing is very consistent, the leaders have a vision, customer value ethos, a roadmap and executive support.
This Qualtrics wine event features two of these leaders, Eleanor Shepherd from Chiesi and David Hudson from Takeda Biolife. Eleanor and David will share insights about their approaches, challenges, and the path to breaking down silos with the voice of the customer.
You’ll hear
- Why leading pharma and biotech organizations are adopting CX strategies
- How leading life sciences organizations are removing silos from their data and implementing CX strategies
- How to grow or start your CX strategy and how you can use these changes to make a lasting impact in your organization
EVENT DETAILS
When: Thursday, October 3, 2024 at 5:00 PM ET
Where: A calendar invitation with the Zoom link will be included in your confirmation email
AGENDA
5:00 – 5:30 PM ET // Welcome and wine tasting experience
5:30 – 6:15 PM CT // Maturing your employee experience program: strategies for 2024 and beyond
Thank you for your interest in this event. Registration is now closed.
Featuring
Richard Schwartz
Life Sciences Practice Lead @ Qualtrics
Richard has launched digital health products and advised TEDMED, DreamIT, and others. He advocates for Experience as a Medicine (EaaM) and leads the Life Sciences, Medical Device, and Digital Health Practice at Qualtrics.
Eleanor Shepherd
Director, Customer Experience @ Chiesi USA, Inc.
Eleanor leads CX at Chiesi, driving continuous learning & growth. She collaborates with Corporate CX to align customer & brand needs through new solutions & technology, while advocating for enhanced engagement via Voice of Customer insights.
David Hudson
Head, Customer Experience @ Biolife
David joined Biolife in 2024 to establish a CX center of excellence, ensuring a customer-centric approach. With a career dedicated to CX and human-centered design, he has created omni-channel experiences at Verizon, Amex, Citi, and Cigna.