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Healthcare leadership forum

January 19 / 2:30 PM ET – Philadelphia, PA

Philadelphia skyline

Today’s patients judge their healthcare experiences against their interactions with other industries. Shifting expectations, new technologies, and markets saturated with competition – not to mention a global pandemic that forced rapid change to business models – have made it imperative for healthcare organizations to deliver positive patient experiences that build and sustain meaningful relationships.

Spend the afternoon with Qualtrics. In this invitation-only session, industry leaders along with special guests from innovative healthcare organizations will:

  • Share best practices embraced by providers across the country to deliver differentiated experiences that drive measurable business outcomes
  • Explore the evolution of XM technology and how it’s impacting our ability to shape human-centric experiences in healthcare
  • Engage in a round table discussion to reimagine what is possible as the industry begins to harness the full potential of omnichannel insights across the patient journey


901 Market St Suite 3020, Philadelphia, PA 19107


  • 2:30 – 3:15 PM ET – Fireside chat
  • 3:15 – 4:15 PM ET – XM in Healthcare
  • 4:15 – 5:00 PM ET – Fireside chat
  • 5:00 – 6:30 PM ET – Cocktail / mocktail-making experience

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