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Activating the Providence brand by redefining the experience for the underserved population

Thursday, February 20th | 2-3:15 PM PT | 1 hour 15 minutes
Customer needs are at the heart of decision-making at Providence and many health systems. To best meet the needs of these customers, we have to truly understand where we win and where we have pain points with opportunities to improve along the journey. Experience management is how Providence is bringing their brand to life, pushing boundaries and living their promise to “Know Me, Care for Me, Ease my Way”.

Join to learn how Providence’s investment in learning via new business intel (powered by Qualtrics) has sparked a movement, leading to creative ways they are transforming experiences. We’ll delve into a unique effort, sparked by an insight, to tackle addressing health equity gaps in a new way for one patient segment, Latinx consumers.

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to learn

  • Prioritize customer needs in decision-making for better satisfaction
  • Align brand values with actual customer experiences
  • Use data-driven insights to identify and address health equity gaps

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Webinar_

Activating the Providence brand by redefining the experience for the underserved population

Thursday, February 20th | 2-3:15 PM PT | 1 hour 15 minutes

Customer needs are at the heart of decision-making at Providence and many health systems. To best meet the needs of these customers, we have to truly understand where we win and where we have pain points with opportunities to improve along the journey. Experience management is how Providence is bringing their brand to life, pushing boundaries and living their promise to “Know Me, Care for Me, Ease my Way”.

Join to learn how Providence’s investment in learning via new business intel (powered by Qualtrics) has sparked a movement, leading to creative ways they are transforming experiences. We’ll delve into a unique effort, sparked by an insight, to tackle addressing health equity gaps in a new way for one patient segment, Latinx consumers.

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