Experience Day

The Future of CX at FedEx

TUESDAY, October 27, 2020 / 10:00am EST

Join us for 90 minutes of specially curated content to learn more about Qualtrics’ suite of Customer Experience (CX) tools. You’ll learn how FedEx Services is currently leverating the platform to drive data-driver insights for decision making. Additionally, we will review recommendations from FedEx’s very own Qualtrics CX Solution Strategist on how the organization can better leverage Qualtrics to evolve and expand it’s CX programs.

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You’re Invited

Qualtrics’ vision of Experience Management supports FedEx’s customer obsession and CX initiatives. Join FedEx’s very own Amy Alfieri (Research & Insights Manager) and Andy Erickson (Marketing Specialist Advisor) as they showcase how their teams leverage the Qualtrics Customer Experience solutions.

Then, Ben Lawder (Senior Manager of CX Solution Strategy, Qualtrics) and Dan Kessler (Sales Engineer, Qualtrics) will provide examples and a live demo of new CX use cases, how other organizations have achieved ROI, and discuss areas of opportunity within FedEx to enhance customer experiences. 

This event is a unique opportunity to hear from your peers already utilizing Qualtrics. You’ll learn how Qualtrics can help FedEx to:

  • Continuously optimize your customer experience while proving ROI

  • Enable your employees to deliver exceptional customer experiences

  • Build the necessary technical infrastructure to advance your experience management program

Want to see more from Qualtrics?

Qualtrics is hosting a live demo on Thursday, October 29th, 10:00am EST where we will showcase the entire Customer Experience suite of products. Dan Kessler, Qualtrics’ Sales Engineer, will take you through the entire CX journey, from creating your listening post, to analyzing data, to creating a closed-loop follow-up process and enabling your organization to act on the insights. Click here to sign up for the demo day!


Tuesday, October 27, 2020

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10:00am – 12:30pm EST


Virtual event hosted on Zoom


Don’t forget to RSVP for the live CX product demo event here!


10:00 AM
Welcome, Zoom Review, and Event Kickoff — Speakers: Richard Marcov, Amy Alfiery, and Andy Erickson

10:05 AM
Setting the Stage: Global Vision for CX at FedEx — Speaker: Amy Alfiery and Andy Erickson

10:20 AM
Customer Experience Program Overview at FedEx Office — Speaker: Amy Alfiery and Andy Erickson

10:50 AM
Experience Management through Qualtrics – How to Create a Global CX Program — Speaker: Ben Lawder

11:10 AM
CX Product Demo — Speaker: Dan Kessler

11:25 AM
Product Demo Session Announcement and Wrap Up — Speaker: Richard Marcov



Amy Alfieri – Research and Insights Manager, FedEx

Andy Erickson Marketing Specialist Advisor, FedEx

Ben Lawder – CX Solution Strategy Senior Manager, Qualtrics

Dan Kessler – Sales Engineer, Qualtrics

Richard Marcov – Enterprise Sales, Qualtrics