Shaping the future of employee experience in real-time

Qualtrics XM Institute

Charting your path back to business with Experience Management

June 3, 2020 | 8:00 AM EDT
June 3, 2020 8:00 AM June 3, 2020 9:00 AM America/New_York Qualtrics Master Session 3: Charting your path back to business with Experience Management As organizations start to head back towards a new normal, XM will continue to play an important role in making sure that they anticipate and stay aligned with the evolving needs of their customers and employees. \n\nhttps://www.qualtrics.com/events/qualtrics-xm-talks-season-1/session-2-qualtrics-back-to-business-with-ex/ Add to Calendar Aired June 3, 2020
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Seth Godin

Marketing in a new world

June 10, 2020 | 8:00 AM EDT
June 10, 2020 8:00 AM June 10, 2020 9:00 AM America/New_York Qualtrics Master Session 4: Marketing in a new world Learn the critical role brand, marketing, and customer experience leaders will play in helping their company through today’s challenging and uncertain markets. \n\nhttps://www.qualtrics.com/events/qualtrics-xm-talks-season-1/session-4-seth-godin-marketing-in-a-new-world/ Add to Calendar Aired June 10, 2020
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Cleveland Clinic / NY Presbyterian

The future of human-centered care

June 10, 2020 | 8:00 AM EDT
June 10, 2020 8:00 AM June 10, 2020 9:00 AM America/New_York Qualtrics Master Session 5: The future of human-centered care Healthcare organizations around the world are facing new challenges and opportunities during this pandemic, pushing them to reimagine the healthcare experience for patients, providers, and payers. After our healthcare heroes have a chance to pause and reflect, what comes next in human-centered care and how do we recover? \n\nhttps://www.qualtrics.com/events/qualtrics-xm-talks-season-1/session-5-healthcare-the-future-of-human-centered-care/ Add to Calendar Aired June 10, 2020
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SAP

How leaders can address inequity at work

June 17, 2020 | 8:00 AM EDT
June 17, 2020 8:00 AM June 17, 2020 9:00 AM America/New_York Qualtrics Master Session 6: How leaders can address inequity at work Move from good intentions to meaningful action. SAP’s Judith Williams shares five specific ways to address inequity in your organization.\n\nhttps://www.qualtrics.com/events/qualtrics-xm-talks-season-1/session-6-sap-5-steps-leaders-can-take-to-address-inequality-at-work/ Add to Calendar Aired June 17, 2020
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Ford Motor Company

Four questions every company should answer to bounce back stronger

June 17, 2020 | 8:00 AM EDT
June 17, 2020 8:00 AM June 17, 2020 9:00 AM America/New_York Qualtrics Master Session 7: Four questions every company should answer to bounce back stronger Overwhelmed with where to focus attention on the path to a new normal? Aligning on the answer to these four questions will provide clarity of thinking and help your organization accelerate out of this crisis. \n\nhttps://www.qualtrics.com/events/qualtrics-xm-talks-season-1/questions-bounce-back-stronger/ Add to Calendar Aired June 17, 2020
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Atlassian

How work can work better for everyone

June 24, 2020 | 8:00 AM EDT
June 24, 2020 8:00 AM June 24, 2020 9:00 AM America/New_York Qualtrics Master Session 8: How work can work better for everyone Atlassian’s work futurist Dom Price shares how working as a team is changing forever and practical ways to make work more inclusive for all.\n\nhttps://www.qualtrics.com/events/qualtrics-xm-talks-season-1/session-8-atlassian-how-work-can-work-better-for-everyone/ Add to Calendar Aired June 24, 2020
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Expert Panel

How to lead remote teams

June 24, 2020 | 8:00 AM EDT
June 24, 2020 8:00 AM June 24, 2020 9:00 AM America/New_York Qualtrics Master Session 9: How to lead remote teams Hear practical guidance from the world’s leading all-remote companies on how to effectively set up employees for success while working from home, re-think collaboration, and address issues of isolation.\n\nhttps://www.qualtrics.com/events/qualtrics-xm-talks-season-1/session-9-expert-panel-how-to-lead-remote-teams/ Add to Calendar Aired June 24, 2020
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Russell Reynolds Associates

Impacting D&I with grassroots ideas and board room actions

July 1, 2020 | 8:00 AM EDT
July 1, 2020 8:00 AM July 1, 2020 9:00 AM America/New_York Qualtrics Master Session 10: Impacting D&I with grassroots ideas and board room actions Guidance on steps business leaders can take to build more fairness into hiring practices, diversity into talent pipelines, inclusion into management teams and equity into policies to build stronger organizations.\n\nhttps://www.qualtrics.com/events/qualtrics-xm-talks-season-1/session-10-russell-reynolds-impacting-di-with-grassroots-ideas-and-board-room-actions/ Add to Calendar Aired July 1, 2020
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Peloton

Evolving customer experiences through dramatic change

July 1, 2020 | 8:00 AM EDT
July 1, 2020 8:00 AM July 1, 2020 9:00 AM America/New_York Qualtrics Master Session 11: Evolving customer experiences through dramatic change During times of uncertainty, it is critical to make clear decisions to keep people safe and keep the business running. Join us to learn how Peloton continuously learns from their members, propagates insights, and rapidly puts ideas into action.\n\nhttps://www.qualtrics.com/events/qualtrics-xm-talks-season-1/session-11-peloton-evolving-customer-experiences-through-dramatic-change/ Add to Calendar Aired July 1, 2020
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Mastercard

How Mastercard is accelerating CX transformation

July 1, 2020 | 8:00 AM EDT
July 1, 2020 8:00 AM July 1, 2020 9:00 AM America/New_York Qualtrics Master Session 12: How Mastercard is accelerating CX transformation Many CX programs are good at gathering and measuring customer feedback, but struggle to identify and take actions that will drive real business impact. Learn best practices for using digital to adapt listening methods to better understand and predict customer needs, and how to immediately take action that will transform your entire customer experience.\n\nhttps://www.qualtrics.com/events/qualtrics-xm-talks-season-1/session-12-mastercard-how-mastercard-is-accelerating-cx-transformation/ Add to Calendar Aired July 1, 2020
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Forrester

What to look for in an EX Management platform

July 8, 2020 | 8:00 AM EDT
July 8, 2020 8:00 AM July 8, 2020 9:00 AM America/New_York Qualtrics Master Session 13: What to look for in an EX Management platform In this session learn how organizations can create a deeper sense of purpose for employees, how to adapt your employee experience in disruptive times, and the best way to collect employee feedback in real-time. \n\nhttps://www.qualtrics.com/events/qualtrics-xm-talks-season-1/session-13-forrester-what-to-look-for-in-an-ex-management-platform/ Add to Calendar Aired July 8, 2020
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Tal Ben-Shahar

Radical Resilience: 5 leadership habits to bounce back stronger

May 27, 2020 | 8:00 AM EDT
May 27, 2020 8:00 AM May 27, 2020 9:00 AM America/New_York Qualtrics Master Session 1: Radical Resilience: 5 leadership habits to bounce back stronger Radical Resilience enables people and organizations to emerge stronger after a crisis. Learn how to create the conditions for resilience and anti-fragility in your organization. Hear how to introduce rituals and habits into your organization so that these behaviors become second nature. \n\nhttps://www.qualtrics.com/events/qualtrics-xm-talks-season-1/session-3-tal-ben-shahar-radical-resilience/ Add to Calendar Aired May 27, 2020
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