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SESSION 2 | Qualtrics XM Institute
6 Competencies of a Successful CX Program
Aimee Lucas Senior Principal Analyst
Great customer experiences are carefully designed, not accidental. Join Sr. Principal Analyst Aimee Lucas to find out the competencies and actions needed to design and deliver world-class customer experiences. From program leadership and activating the organization to the tools you need to build your skills, you’ll have everything you need to develop a CX program that delivers unmistakable value.
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