XM Knowledge Base
ON-DEMAND WEBINAR
How Delivery Hero is Transforming Food Delivery
Hear how the world's leader in online food delivery has taken its digital experience to the next level. Join Sebastian McClintock, Global Director of Customer Experience, as he outlines the variety of techniques and technologies his team uses at Delivery Hero to make ordering food easy, fun and personalized.
What you'll learn from the webinar:
- How Delivery Hero discovered what drives their customers' experiences
- 4 ways to gather customer insights
- How Delivery Hero turns insights into actions
Featuring
Sebastian McClintock
Global Director of Customer Experience
Delivery Hero
Sebastian McClintock is Global Director of Customer Experience at Delivery Hero, focusing on customer, restaurant and rider loyalty. He has over 10 years of experience in market research, CX and NPS-related initiatives. Before Delivery Hero, he worked at Allianz and EY. He has a Masters degree in Economics, grew up outside of Berlin, and enjoys windsurfing, sailing, and traveling with his family.