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Driving better member experiences

September 13 / 2 PM PT / 5 PM ET

Join us virtually for an exclusive, 90-minute wine & cheese tasting experience and lively roundtable discussion on the health plan member experience. We will delve into the latest trends, challenges, and approaches for driving better member experiences – driving towards our collective aim to actively engage members in their health, improve access, and reduce health disparities.

In this interactive event for member experience leaders and practitioners, you’ll:

  • Share challenges and build your network in a community of member experience leaders
  • Learn about member experience improvement approaches, including what’s working and what’s not, from leading organizations
  • Enjoy two unique wines and three exceptional cheeses, shipped to your home or office, under the expert guidance of a sommelier

Thank you for your interest. This event has hit capacity.


Picture of Susan Ngo

Susan Ngo

Principal, Healthcare Industry Advisory
Head of Payors and International Healthcare

Susan is a senior healthcare industry leader at Qualtrics responsible for driving healthcare experience management strategy and innovation. She was one of the early leaders of the Qualtrics healthcare business, helping to reshape the way that healthcare organizations listen, understand, and act on patient and employee feedback. Her impacts include leading strategic engagements for top healthcare & life sciences customers to set their XM vision, roadmaps, and business cases: development of industry perspectives on the impact of experience: and led Qualtrics’ first healthcare acquisition in 2021.

Prior to Qualtrics, she spent ten years at Deloitte Consulting supporting healthcare clients with their enterprise-wide program strategy, governance, operating model design, process improvement, design thinking, and change management needs.

Helping the world’s leading healthcare companies improve
staff and patient experience

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