Research has shown that the employee and the customer experience are inevitably linked, yet the related programs are usually planned and run separately within an organization. In the experience economy, happy staff make for happy customers and in-turn happy customers lead to greater brand loyalty, increased sales and more profit.

This webinar, how to develop an authentic values led customer culture, is part 3 of the webinar series.
 
We will go through:

• How to build a culture transformation program focused on customer centric behaviors

• Measuring employee behaviors and customer satisfaction to increase business performance

• Aligned KPIs across Customer Experience and Employee Experience