Head of CX StrategyQualtrics
How well do you understand customers leaving your organization or what could have been done to successfully encourage them to stay? Organizations need the tools to gather customer data, identify red flags in customer behavior, and take action to prevent customer attrition, or churn.
Join us as Luke Williams, Head of CX Strategy, shares how to anticipate customer needs, predict customer churn, and determine the actions you can take to improve retention. Learn methods to build effective predictive models and how to implement automated systems to personally engage with your most-valued customers at scale.