On-demand Webinar

How to use VOC to drive enterprise CX transformation

Companies are continuing to put emphasis on delivering the optimal customer experience and in doing so, they have created organizations focused on capturing, analyzing, and acting on the voice of the customer. In order for these organizations to be successful and to evolve their CX Programs in line with the company goals, they need to have the right skills, tools, and processes to bridge organization silos and drive continuous improvement with a return on investment.

Watch this webinar to learn:

• Building a holistic CX Program that has the key components and skillsets for the teams to be successful in leading the change management required for a customer-centric culture
• Best practices for leveraging VOC platforms to go beyond surveys and ingest interaction and digital feedback to connect the VoC data dots, understand what’s driving effort, sentiment, and emotion, and to present a unified view of the customer experience
• How CX Leaders can broker cross-functional collaboration that delivers enterprise value by driving consistent, deeper analysis of the customer experience and identifies the most impactful people, process, and technology improvement opportunities