XM Knowledge Base
ON-DEMAND DEMO
Discover the tech behind resilient customer care teams
Customer service was ranked #1 factor that determines a client’s confidence in your organization. So, it’s not surprising that 89% of clients have switched to another brand following a single customer service related ordeal. In today’s climate losing even a single customer can have a detrimental impact to your business.
In this short demo, you’ll learn how to increase customer retention, lower the cost to serve, and retain your top frontline talent with a CX solution specifically designed to address the unique needs of the Customer Care team.
What you'll learn from this webinar:
- Capture and automatically analyze all customer feedback across all digital or non-digital touchpoints
- Surface key drivers of customer satisfaction, and quickly identify at-risk customers so you can take steps to retain them
- Proactively uncover hotspots in the customer experience
- Monitor agent engagement and uncover coaching opportunities to boost team effectiveness