Embed experience management into everyday workflows to reduce customer churn
The world of customer experience has shifted from surveys and measurement to one where continuous improvement is now expected. To achieve this, brands must break through the status quo, and make experience management part of the organization's muscle memory.
The Qualtrics XM platform makes this possible by automating resource-intensive activities and seamlessly integrating them into daily workflows to drive action in every corner of the organization. Qualtrics XM allows you to deliver hyper-personalized digital support experiences easily within the systems already in place so employees can take action at every level.
In this brief product demo, you will learn how to improve customer retention and support effectiveness by:
- Collecting and automatically sharing customer and agent feedback across your organization
- Personalizing interactions at scale using a combination of experience and operational data
- Streamlining the closed-loop process with automated actions and workflows