2019 Employee XM Breakthrough Sessions

Discover how the visionaries and leaders behind the world’s most iconic organizations shared how they designed and delivered breakthrough experiences at 2019 Qualtrics X4 Summit.

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Click "Watch Now" to view the Breakthrough Sessions below.


What Would Buzzfeed Do? How Our Team Cultivates an Authentic Employee Experience (& So Can You)

So you have an employee feedback program—but do the employee insights actually drive action and impact? Join Buzzfeed’s HR leadership and analytics duo to learn how this fast-growing digital powerhouse uses the employee survey as a foundation for innovative people practices that drive impact. See how Buzzfeed combines novel collection techniques, data analytics, and a human touch to drive better employee experience and increased employee connectivity in the workplace.

Lenke Taylor|Chief People Officer
Max Brawer|People Analytics Manager

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Living Values Wildly: Dispatches from Patagonia's Counterintuitive and Unconventional Culture

While “Let My People Go Surfing” is the company’s infamous headline – there are deep philosophies behind the drivers of Patagonia’s uncommon culture that we can all connect to. Learn from an unconventional and counterintuitive employee experience that may wildly strengthen your own value-led culture – and maybe lead you to buy a surfboard.

Dean Carter|CHRO

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How You Should Humanize Talent Analytics in a Technology-Centric World

Your people are more than just a number in your HRIS system—but how do you deliver personal experiences to every employee at scale? And how do you know those experiences, benefits, and leadership opportunities matter to the employee and drive impact for the business? Learn how Blackrock’s people analytics team “humanized” their talent strategy and drove exceptional employee experience through data and insights.

Matt Breitfelder|Chief Talent Officer

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How the World’s Most Innovative Organizations are Rethinking Leadership Development

Employee development and learning drives retention, revenue and customer and employee loyalty—but with new technology and millennials changing jobs more frequently than ever, learning and development must evolve and change with the times. From retail to financial services, see how the best organizations are developing and investing in employees by democratizing feedback, accountability “scoring,” and tying feedback with learning.

Julie Lodge-Jarrett|Chief Talent Officer & Global Business Leader
Ben Granger, Phd|Head of EX Strategy
Kimarie Yowell|VP of Talent Development
Russ Larraway|VP of People Operations

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Riot Games

The Purpose-Driven Diversity Strategy: A Tool Kit for the New Era

Studies show that diverse and inclusive workplaces drive better business outcomes for organizations—but many organizations are just starting to drive necessary changes that create safe and inclusive spaces. Come see how Angela Roseboro, Chief Diversity and Inclusion Office at Riot Games pioneers programs and strategies that create a culture of inclusion and empower underrepresented employee populations to thrive. You'll leave with practical guidance for eliminating bias, leveraging employee feedback, and creating a safe and thriving workplace for a diverse employee base.

Angela Roseboro|Chief Diversity and Inclusion Officer

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Zillow Group

How Data Drives Zillow Group's Culture: Improving Engagement, Inclusion, and Development Amid Growth

Culture is at the cornerstone of Zillow’s business and it’s one of the main drivers behind yet another year on Glassdoor’s “Best Places to Work” list. But creating and evolving a strong, inclusive, and thriving culture isn’t easy in a high-growth company that competes for top tech talent. Learn how Zillow leadership depends on experience data to not only help build culture, attract talent, and drive engagement, and also how they empower managers to do the same within every team.

Dan Spaulding|CHRO

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Culture + Engagement: How Sephora Leverages the Intrinsic Link to Drive Purpose and Inclusion

At Sephora, bringing your whole self to work is not just lip service—it drives company culture. In this session you’ll learn from how the leading beauty retailer inspires purpose, inclusion, and measurable results in the lives of their employees by linking employee engagement data with company culture. You’ll leave with tips and strategies for humanizing HR and driving measurable business impact.

Karalyn Smith|Chief Human Resource Officer, Americas

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