INVITE-ONLY
XM Innovation NYC: Making Business
More Human
WEDNESDAY, OCTOBER 19
3:30 PM ET / NEW YORK, NY
Join us for an invite-only exclusive sneak preview of the latest innovations for experience management leaders. You’ll get a first look at new innovations on the XM Platform built to help make your business more human. It will also be an opportunity to hear from thought leaders and practitioners in Experience Management who will provide you with practical tips you can take away to start re-thinking the experiences you deliver.
JOIN YOUR PEERS IN THE XM SPACE TO LEARN HOW TO:
+ Uncover the drivers of the employee experience that directly impact customer satisfaction, spend, and loyalty by combining and analyzing EX and CX data
+ Increase efficiency in your frontline and resolve customer issues quickly with new tools in the Contact Center that provide real-time recommendations, and more
+ Connect with your customers and employees in a modern way via video to uncover human stories and powerful insights
We hope to see you there!
Agenda
3:30 PM ET
Registration and networking
4:00 PM ET
Welcome // Zig Serafin, CEO, Qualtrics
Deepening empathy in research // Ellen Loeshelle, Director, Product Management, Qualtrics
Empowering frontline agents in the call center // Ellen Loeshelle, Director, Product Management, Qualtrics
Unlocking the value of connected experiences // Elizabeth Kampf, Global Head of EmployeeXM Go-to-market, Qualtrics
Fireside chat: Realizing customer success with improved employee experiences // Karl Niemann, Vice President, Human Resources, Kroger
5:00 PM ET
Cocktail reception
7:00 PM ET
Event concludes
time
3:30 PM ET
location
Pendry Manhattan West
438 W 33rd St
New York, NY 10001
By registering for this event you agree to allow Qualtrics to share and process your personal data for purposes of follow-up with regard to the content of this event in accordance with our Privacy Statement.
This offer is extended to you under the condition that your acceptance does not violate any applicable laws or policies within your organization. If you are unsure whether your acceptance may violate any such laws or policies, we strongly encourage you to seek advice from your ethics or compliance official. For organizations that are unable to accept all or a portion of this complimentary offer, and would like to pay for their own expenses, Qualtrics will provide, upon request, a reasonable market value and an invoice or other suitable payment process.
This invitation is non-transferrable. Please email Christina Alibrandi with any questions – christinaa@qualtrics.com