in-person event | Dinner

Achieving growth and customer loyalty with
XM innovations

June 1 / 5:30 PM PT

In the current digital age where instant connection with brands is more accessible for consumers, the customer-brand relationship is becoming increasingly complex for companies to understand across the customer lifecycle. We, as human beings, desire to be heard and understood and expect brands we do business with to capture feedback and learn from negative experiences.

In our current economy, this is especially true with brands competing against the accessibility of switching brands, often with just a click of a button. Customer experience has become the key factor in customers staying or going elsewhere, requiring companies to listen and build deep and meaningful connections across the end-to-end customer journey. It is critical that customer-facing employees are demonstrating active listening, understanding, and empathy.

Join us at Ascend Prime Steak and Sushi to connect with industry experts and local customer experience and contact center leaders to learn about how they are approaching the challenge of connecting the customer journey across multiple channels in order to build a comprehensive omnichannel listening program. This can ultimately help optimize channel-specific interactions, resulting in reduced customer churn, increased loyalty, and the ability to automatically enable front-line employees to build better experiences with customers.