Follow up on Customer Feedback

Act on customer feedback quickly and turn detractors into promoters. With automated ticketing, root cause analysis and resolution tracking across the web, SMS, Slack and many more, you’ll be able to act fast to resolve issues and reduce customer churn.

example of a voice analytics dashboard on a computer

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Improving the customer experience for the world’s top brands


Go from feedback to resolution in no time


Take action to improve resolution rates—automatically

With a complete closed-loop ticketing solution, automated actions, alerts, and customized workflows that run 24/7, you’ll never miss an opportunity to close the loop with at-risk or unhappy customers.

Predict what customers will do next and reduce churn

Manage, track and respond to tickets across desktop, mobile or the Qualtrics Follow-up app. And when you’re unavailable, you can automatically forward tickets so no customer is forgotten.

Track every customer interaction across all your platforms

Get a complete view of every customer interaction with ticket tracking and integrations into your CRM and other key business data systems.

See how it works

Tickets opened and closed report

The right information, in the right hands

Track customer satisfaction, first call resolution, and productivity by rep and team on role-based dashboards and dig deeper into the issue through root cause and key driver analysis.

However you work, it just works

Seamlessly integrate your closed-loop follow up system with the tools and processes you’re already using including Slack, Zendesk and many more.

matrix of satisfaction drivers

Insights, not just data

Automatically understand the steps to take to resolve customer issues effectively with key driver analysis and root cause analysis. Quickly activate your team so they can turn detractors into promoters.

Customers rate Qualtrics #1 in customer experience (CX) software

The crowd has spoken. Qualtrics is proud to be the XM pioneer and survey software category leader in the top right quadrant on the #1 independent software review site.

Read unbiased reviews from real customers and compare for yourself.

Read Qualtrics Customer Experience reviews on G2

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