Qualtrics Customer Experience Ebook

Download: 5 Competencies for CX Success

Great customer experience is not only a tagline. It delivers better business results. In fact, according to a study by Forrester, public companies classified as “CX Leaders” outperformed “CX Laggards” by nearly 4x over an 8 year period.
This guide provides a description of customer experience management and the financial outcomes mature programs deliver, centered on five core competencies.


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