The Forrester Wave™: Customer Feedback Management Platforms, Q4 2018


Forrester names Qualtrics a Leader in CUSTOMER FEEDBACK MANAGEMENT

Qualtrics received the highest possible score for THE FOLLOWING CRITERIA:

  • Security
  • Predictive Analytics
  • Employee Experience and Recognition
  • Product Vision and Strategy
  • Thought Leadership
  • The report also recognized our significant investments in analytics capabilities such as PredictIQ, as well as our comprehensive Experience Management (XM) offering, noting that it brings “brand, product, and employee experience together.” Qualtrics also received the highest possible scores in the enterprise customer base criterion.

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