Qualtrics for Customer Experience

See how easy it is to improve
the customer experience

The world’s leading customer experience platform has all the capability and flexibility you need to understand and improve the customer experience, one customer at a time. Qualtrics Customer Experience (CX) is the world’s most agile platform for customer satisfaction improvement, making it easy for companies to monitor, respond, and improve every touchpoint along the customer journey.

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Outcomes we deliver

  • Capture feedback and create conversations across every channel, from SMS and mobile, to your website and call center
  • Instantly visualize insights with flexible role-based dashboards, printable reports, and branded reporting options
  • Analyze and predict outcomes with intelligent statistical and text analysis tools
  • Take action with dynamic case management and seamless integrations
  • Launch and modify research instantly with intuitive survey building options

See how it works

Qualtrics helps organizations reduce customer churn, optimize acquisition, and increase loyalty.

1
Measure & Baseline

Measure and baseline stakeholder experiences you deliver across all touchpoints.

2
Prioritize & Predict

Predict and prioritize stakeholder needs and trends. Identify key experience drivers and make smarter decisions.

3
Act & Optimize

Track progress and drive continuous experience improvement.

Improving the Customer Experience for more than 8,500 brands

View All Customer Stories



The intuitive platform with integrated analytics has helped our company reduce customer insights reporting time by 50%, enabling faster reactions to feedback and resulting in a 15% increase in acquisitions and millions in incremental revenues.
 



With Qualtrics, NPS has risen every year, and closing the loop is now seamless.
 

Here’s what others are saying about Qualtrics...

5.0 / 5.0

Based on 90 reviews

“Qualtrics Insight Program is easy to use, offers great quick metrics and visual tools, and it’s easy to add photos to surveys.”

Shana Hoch

Director, Marketing & Customer Experience Sprague Operating Resources LLC

4.3 / 5.0

Based on 143 reviews

“This is a fantastic survey platform. The people working for Qualtrics are very polite and their expertise is superb.”

HENRY SILVERT PH.D.

Survey Associate / Statistician
The Conference Board

4.6 / 5.0

Based on 407 reviews

“Our strategy is driven by data and one important source is customer insights. Qualtrics makes it quick and affordable to gather these insights”

DANIEL FOSTER

Snagit Strategy Lead
TechSmith Coporation

Ready to improve your
customer experience?
Request demo