A commissioned study conducted by Forrester Consulting

The Total Economic Impact™ of
Experience Management with Qualtrics

Million dollar opportunities don’t come every day.
But for our clients they do.

The trend is clear: we live in an experience economy. The winners and loser of the future will be determined by the experiences they provide. Technology is making it easier than ever for organizations to manage the experiences with their customers, employees, products, and brand. That’s why it’s vital to leverage a platform proven to drive real, quantifiable business outcomes across the 4 foundational areas of business.

Forrester analysts applied their TEI methodology to Qualtrics users from a variety industries in the August 2017 commissioned study The Total Economic Impact™ of Experience Management With Qualtrics, and found that interviewed organizations using the XM Platform achieved:

  • 674% Return on Investment
  • $470,015 reduced cost of staff
  • $358,107 decrease in customer support cost
  • $220,000 avoided in failed product launches
  • $102,000 saved from inferior tools

Download the full study to uncover the specific benefits, avoided costs, and added flexibility of the Qualtrics Experience Management Platform™.

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