Stella Connect is the first platform that connects customer feedback, QA, and coaching, giving CX leaders visibility into performance and driving improvement of frontline teams.
Seamlessly integrate post-interaction feedback from Qualtrics directly into Stella Connect’s contact center workflow and performance management solutions.
By bringing customer feedback via Qualtrics together with manager tools like QA, 1:1 Meetings, rewards and recognition in a single platform, Stella Connect is able to unlock the potential and performance of frontline agents around the world. Operations run more efficiently, and frontline teams stay happy, engaged, and performing at their best.
Share Customer Feedback Directly With Agents
With Stella Connect, customer feedback is collected through Qualtrics and shared directly with agents in real-time. This constant stream of feedback drives engagement, motivation, and retention.
Streamline the QA Process and Make it Actionable
Save time on manual QA processes, connect QA performance with 1:1 action items and coaching, and empower agents by giving them direct access to their QA reviews.
Required License: Qualtrics Developer Tool / API license
If you’re an existing Qualtrics customer, contact your Account Executive. If you do not know your Account Executive, please request a demo above.
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Qualtrics Experience Management Platform™ is used by the world’s most iconic brands to
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