Singapore Life Selects Qualtrics CustomerXM for Customer Experience Program
Last updated: January 12, 2021
SINGAPORE, Jan. 13, 2021 — Qualtrics, the leader in customer experience and creator of the experience management category, today announced that Singapore Life (SingLife), a Singapore digital insurer, has selected Qualtrics CustomerXM.
“Customer experience is the new battleground for financial service and insurance providers. Consumers now have much more choice and the freedom to easily switch. They are actively seeking out and rewarding companies who can personalise products, services, and experiences. To be successful in this new normal, businesses must make use of technology enabling them to proactively address issues in the customer journey and use customer feedback to guide and inform future offerings,” said Harish Agarwal, Customer Experience (CX) Solutions Strategy for Southeast Asia, India, and Hong Kong.
CustomerXM allows companies to predict, deliver, measure, and respond specifically to customer needs, in order to improve the customer experience and impact key business outcomes such as customer lifetime value, acquisition, and retention. To learn more, visit www.qualtrics.com/customer-experience/.
Qualtrics, the leader in customer experience and creator of the Experience Management (XM) category, is changing the way organizations manage and improve the four core experiences of business – customer, employee, product, and brand. Over 12,000 organizations around the world are using Qualtrics to listen, understand, and take action on experience data (X-data™) – the beliefs, emotions, and intentions that tell you why things are happening, and what to do about it. The Qualtrics XM Platform™ is a system of action that helps businesses attract customers who stay longer and buy more, engage employees who build a positive culture, develop breakthrough products people love, and build a brand people are passionate about. To learn more, please visit qualtrics.com.