Follow up on Customer Feedback

With a closed-loop tool, you can follow up and fix a problem for one client, and in the process understand why the customer issue arose, helping you address that issue before it becomes a reoccurring problem.

  • Collect customer data from all touchpoints
  • Uncover insights with powerful text analysis and predictive intelligence
  • Automatically identify key drivers of customer experience
  • Follow up with customers with close-the-loop feedback

See how you can improve your Customer Case Management
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"Qualtrics helps us achieve true customer centricity every day"
"At the end of the day, the insights gained from Qualtrics data are moving the needle and changing the way we do business globally."
"Qualtrics is the difference between success and failure. It’s just that simple."

Go from data to intelligence

Turn data into actions with the world’s most agile customer experience platform.
Powered by iQ - our predictive intelligence engine - Qualtrics Customer Experience automatically surfaces deep insights and predicts the key drivers of your customer experience to:

  • Optimise customer acquisition
  • Improve customer retention and loyalty
  • Increase share of wallet
  • Build brand awareness and equity

Why choose Qualtrics?

Omni-Channel Feedback

Collect feedback at every touchpoint of the customer journey through email, SMS, website intercepts, offline collection and more.

AI Powered Machine Learning

With our new predictive intelligence engine you can run sentiment analysis, automatically correlate your data to find satisfaction drivers and run advanced statistical models with a single click.

Turn Insights into Actions

With a close-the-loop ticketing system and role-based dashboards, you can follow up directly with customers and make sure the right data goes to the right teams.