eBook
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Activating middle managers to drive CX change
Activating middle managers to drive CX change
It’s hard to get any group of employees to change their behavior when their managers are still reinforcing old processes, measurements, and beliefs. Middle managers show up in organizations under a variety of titles, but regardless of the descriptor, they are the ones who execute plans, lead teams, and direct collective efforts to produce results.
In this ebook, you'll learn
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Five categories of best practices for successfully activating middle managers in organizational change efforts.
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The critical role that senior leaders must play to drive change