CUSTOMER SURVEY SOFTWARE

Measure and optimise your customer experience with customer survey software


Create customer experiences that drive loyalty and spend by understanding the key drivers of customer satisfaction at every touchpoint. Survey your customers in the moment across multiple channels and see all your data in real-time on a single platform.
By measuring and optimising customer experience, you can:


  • Improve customer retention and loyalty
  • Increase customer share of wallet
  • Reduce cost to serve
  • Optimise customer acquisition
  • Increase brand awareness and equity


See why 9,000 customers trust Qualtrics with their customer surveys - Book a free demo today.

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"Qualtrics helps us achieve true customer centricity every day"
"At the end of the day, the insights gained from Qualtrics data are moving the needle and changing the way we do business globally."
"Qualtrics is the difference between success and failure. It’s just that simple."

XM

Go from customer surveys to customer experience

DELIVER PERSONALISED INTERACTIONS AT SCALE

Create, customise, and modify your customer surveys in minutes with a drag-and-drop user interface, a library of 100+ question types, and pre-built survey templates designed by PhD survey scientists. Start conversations with customers wherever they are through apps, websites, email, SMS, chatbots and many more.

PREDICT WHAT CUSTOMERS WILL DO NEXT

Predict what your customers will do next and anticipate their future needs with predictive analytics. It’s all done automatically so every time you log in, you’ll see the actions you need to take to have the biggest impact on your business.

EMBED CX THROUGHOUT YOUR ORGANISATION

Activate your organisation by embedding customer survey feedback into your employees’ daily routines using their exciting tools and processes. Everyone in the organisation can see the data that matters to them with role-based dashboards that automatically surface the right insights to the right people.

XM

Go from data to intelligence

Turn data into actions with the world’s most agile customer experience platform.
Powered by iQ - our predictive intelligence engine - Qualtrics Customer Experience automatically surfaces deep insights and predicts the key drivers of your customer experience to:

  • Optimise customer acquisition
  • Improve customer retention and loyalty
  • Increase share of wallet
  • Build brand awareness and equity

XM

See why 9,000 customers trust Qualtrics with their customer surveys

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